Refund policy

Return Policy for Hair Extensions

We strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely happy with your hair extensions, we are here to help.

Return Conditions

1. **Eligibility for Returns**
   - Hair extensions must be in their original condition, unopened, and unused.
   - Extensions must be returned within 30 days of the purchase date.
   - Proof of purchase is required for all returns.

2. **Non-Returnable Items**
   - Opened or used hair extensions.
   - Extensions that have been altered, worn, or damaged after delivery.
   - Custom or special-order hair extensions.

Return Process

1. **Initiate a Return**
   - Contact our customer service team at [Customer Service Email] to request a return authorization.
   - Provide your order number, the item(s) you wish to return, and the reason for the return.

2. **Packaging and Shipping**
   - Carefully package the hair extensions in their original packaging.
   - Include a copy of the original invoice.
   - Ship the return to the address provided by our customer service team.

3. **Return Shipping Costs**
   - Customers are responsible for return shipping costs.
   - We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

Refunds

1. **Processing Time**
      - Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
      - If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.